Delivery is exclusively available to Hong Kong and Macau .Delivery service is available for valid residential and commercial addresses within the Hong Kong Special Administrative Region (HKSAR). It is not available to designated restricted areas, remote regions (e.g., country parks), and certain outlying islands.Delivery to Lantau Island, Cheung Chau, Peng Chau, Lamma Island, and Ma Wan is supported; however, shipments to these Outlying Islands and the Airport area may be subject to additional shipping surcharges.

We deliver exclusively via SF Express.

Subject to stock availability, orders are processed via SF Express and delivered within 3–7 business days (Monday to Saturday, except Sunday and public holidays) following payment confirmation.

Yes, your order will be dispatched by SF Express and you will receive another email from BEABA as soon as your order has shipped with a tracking number.

If your return is accepted, we’ll send instructions on how and follow up arrangements. Items sent back to us without first requesting a return will not be accepted.

The following items cannot be returned to BEABA HK for a refund*:

•Items not purchased directly on beaba.com.hk**
Items purchased on final sale or promotional clearance cannot be returned for change-of-mind reasons. This does not affect any rights or remedies available under applicable Hong Kong law in respect of defective products.

•Used items or items without original packaging intact
Items without receipt or proof of purchase. Customers must provide reasonable proof of purchase, such as an order confirmation, receipt, payment record, or other evidence acceptable to BEABA

•Items returned without our after sales team consent. Customers should contact our after-sales team before returning products. Failure to do so may delay processing of the return. This requirement does not affect any statutory rights a customer may have under applicable law.

• Gift cards, coupons, or third-party merchant vouchers (which are non-refundable and cannot be exchanged for cash, kind, or other vouchers)

To return / refund an item, please email contactasia@beaba.com with your order number and items to be returned and accompanied with a photo of products

We can accept returns for up to 7 days after your order date

To return / refund an item, please email contactasia@beaba.com with your order number and items to be returned and accompanied with a photo of products

To expedite the acquisition of an alternative item, customers are advised to utilize our return and repurchase process. Please initiate a standard return* for the original item in accordance with our Return Policy. Upon successful acceptance and processing of the return, a separate purchase may be executed for the desired replacement item#.

Please note:
#Replacement items are subject to stock availability and are not reserved during the return evaluation process.
*The customer is responsible for all return shipping costs.

All exchange products are subject to our inspection after returned to BEABA. BEABA will process the exchange within 14 days from date of receipt of your exchange application.

Upon approval, refunds will be automatically issued and credited exclusively to the original method of payment. While refunds to electronic wallets are generally credited immediately, processing timelines for credit cards or bank accounts are subject to the policies of the respective financial institution or card issuer and may require additional clearing time to reflect in your account. You can contact the respective financial institution or card issuer should you have any refund enquiries.

We accepts payment made by Visa™, MasterCard™, Apple Pay, Union Pay Quick Pass, Alipay HK, WeChat Pay, Payme, FPS, Octopus.

Yes, all payments are processed through secure, encrypted payment gateways to ensure your information is protected

We accept payments in HKD

If your payment was declined, it may be due to insufficient funds, incorrect card details, an expired card, or a security restriction imposed by your bank. We recommend checking your payment information and contacting your bank if the issue persists.