FAQ - BEABA HONG KONG

Using the Babycook^®

1. Where can I buy Beaba products?

HONG KONG - Beaba products are available in all Baby stores in HK. For example: Mothercare, Mothercourt, Eugene, Bumps to Babes, BabiesRu, Rainbow Care, Amie et Copain, BabySmile etc. For the shop details, please refer to Beaba HK website: https://beaba.com.hk/en/stores

MACAU - Beaba products are available in New Yaohan, Kid’s Cavern and Baby-in-Progress. For the shop details, please refer to Beaba HK website: https://beaba.com.hk/en/stores

2. I lost my instruction manual, what can I do?

You can download the e-version instruction manual at http://beaba.com.hk/en/index.php?controller=attachment?id_attachment=2

3. Can I blend in Babycook® plus? Can I blend on both sides?

While Babycook® Plus has 2 steaming chambers, it only has 1 motor for blending. Once food is steamed on either side of the appliance, simply place the bowl in which you would like to blend on the right side of the machine and follow the blending instructions found in your manual or on this site.

4. Can I steam on both sides of Babycook® Plus at the same time?

Yes, Babycook® Plus has 2 separate steam reservoirs and 2 steam buttons so you can cook 2 meals simultaneously.

5. How do I steam cook food?

Open the lid by pressing the colored latch on the top of the lid.
Remove basket and fill it with diced food (approx. ½ inch cubes).
Determine the amount of water needed depending on the type of food you are steaming (see instruction manual).
Measure out the water with the cooking bowl (using the graduations 1-2-3).
Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir.
Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further.
Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place.
Plug in the appliance and press the round steam button.
A light and a sound signal when the cooking cycle starts.
When cooking is complete, a sound signal is heard and the steam symbol flashes.
To stop the cycle, press on the button again.

6. Does Babycook® require assembly?

Babycook® comes assembled and ready to use. However, before use BÉABA recommends the following:

BEFORE USING BABYCOOK TO COOK FOOD:

1. Please rinse the accessories (bowl, steam tank, basket and lid) with clean water.

2. Complete 3 COOKING CYCLES with only water and no food in the bowl. Use fresh, clean water for

each cycle.

3. When done, rinse the accessories in hot water.

4. Wash your hands well with soap and water before handling your baby’s products and food.

Babycook® is now ready to use!

7. How do I blend food?

Place the flat mixing lid on the cooking bowl and ensure that it is lying flat inside the bowl so that it does not slip down when mixing.
Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further.
Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place.
Plug in the appliance and turn the dial to the right, using pulseslasting a maximum continuation of 10 seconds every time until you have obtained the desired consistency of your food.
Do not turn the button too long to avoid overheating of the motor.
For a thinner consistency, you may add liquid to the bowl before blending.
Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.

8. What is the bowl made of?

If you have a clear bowl, the bowl is made of Copolyester. The inside steam basket is made from transparent Polypropylene. Both materials are BPA-free, lead-free and phthalate-free.

9. How do I defrost food?

Babycook® reheats food using steam. Food should be placed inside a heat resistant bowl or a BÉABA Portions Container, and then inside the steam-cooking basket (the one with holes). Pour 2 measures of water into the heating reservoir and start a cooking cycle. When the sound signals the end of the cycle, remove the container with a dry cloth. Caution: the residual water is very hot at the end of the cooking cycle. Mix the contents with the included spatula to obtain an even temperature.

10. How do I reheat food?

Babycook® reheats food using steam. Food should be placed inside a heat resistant bowl (without lid) or a BÉABA Portions Container (without lid), and then inside the steam-cooking basket (the one with holes). Pour one measure of water into the heating reservoir and start a cooking cycle. When the sound signals the end of the cycle, remove the container with a dry cloth. Caution: the residual water is very hot at the end of the cooking cycle. Mix the contents with the included spatula to obtain an even temperature.

11. How do I turn Babycook® / plus off?

Babycook® and plus shut off automatically when there is no water present in the steam reservoir. Best practices include unplugging the appliance when not in use.

12. How long does food need to cook?

Babycook® steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, zucchini, apples and pears, Babycook® runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook® takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).

Technical questions / maintenance

13. How long is the Warranty?

2 years and the warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.

This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)

14. The steam button light has turned red and will not go off. What should I do?

Don't worry, nothing is wrong with your Babycook®. The red light is just the descaling reminder light. The appliance is equipped with a cycle counter which indicates when your product requires descaling (50 cycles).

Follow the instructions for descaling; you can find the instructions in your manual or on this site.

Instructions on how to descale your Babycook®:

Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
Never use a chemical descaler or a coffee machine descaler in the reservoir.
Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.

Unplug your appliance, descaling should be done cold and does not require a heating cycle.
Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar containedor the BEABA Descaling Liquidfor Babycook into the reservoir.
Leave to soak overnight with the lid open.
Remove the lid from the arm. IV
Empty the contents of the reservoir by turning the product upside down. VI
Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
Replace the lid by clipping it firmly on to the arm.
Run 3 cooking cycles with plain water to clear out the taste.
Repeat as many times as necessary until clean.
Rinse the bowl with water before using it.
Depending to the type of water you have, you may have to descale your appliance more often.
You can also reset Babycook without descaling it. However, we strongly advise you to do so because

it helps to prolong your appliance’s life span.

Procedure and Product Reset (To reset cooking cycle countdown)

Unplug appliance from mains
Check that tank is empty
Remove the cooking bowl
Plug the appliance to mains
Place the bowl on the base
Close the lid
Press down on steam button for at least 20 sec to 1 minute.

NOTE:

- Be sure not to run the cooking cycle until the reservoir is completely clean and not with descaling liquid, just clear water. Otherwise, you are just "baking" the build-up onto the sides of the reservoir.

- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.

- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.

- Depending to the type of water you have, you may have to descale your appliance more often.

- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.

- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid

15.How do I descale Babycook® ?

When the steam button turns red, it is necessary to descale the heating reservoir. The appliance is equipped with a cycle counter which indicates when your product requires descaling (50 cycles).

Follow the instructions for descaling; you can find the instructions in your manual or on this site.

Instructions on how to descale your Babycook®:

Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
Never use a chemical descaler or a coffee machine descaler in the reservoir.
Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.

Unplug your appliance, descaling should be done cold and does not require a heating cycle.
Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
Leave to soak overnight with the lid open.
Remove the lid from the arm. IV
Empty the contents of the reservoir by turning the product upside down. VI
Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
Replace the lid by clipping it firmly on to the arm.
Run 3 cooking cycles with plain water to clear out the taste.
Repeat as many times as necessary until clean.
Rinse the bowl with water before using it.
Depending to the type of water you have, you may have to descale your appliance more often.
You can also reset Babycook without descaling it. However, we strongly advise you to do so because

it helps to prolong your appliance’s life span.

Procedure and Product Reset (To reset cooking cycle countdown)

Unplug appliance from mains
Check that tank is empty
Remove the cooking bowl
Plug the appliance to mains
Place the bowl on the base
Close the lid
Press down on steam button for at least 20 sec to 1 minute.

NOTE:

- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.

- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.

- Depending to the type of water you have, you may have to descale your appliance more often.

- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.

- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid

16. Does Babycook®'s gasket have to be regularly replaced?

When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®. You can order spare parts by contact us at contactasia@beaba.com or contact your local distributor.

17. Can Babycook® 's lid be removed for cleaning?

Yes of course! See attached video to see exactly how to remove and reattach Babycook® and plus lids.

18. Can I sterilize Babycook® parts?

Babycook® parts are not suitable for sterilizing.

19. How do I clean my Babycook®?

Always unplug the appliance before you start cleaning it. Immediately rinse the accessories that have come into contact with the food under running water. Wash with warm soapy water. After cleaning the blade, make sure that the gasket and seal are reattached properly. Never submerge the appliance in water. The bowl, basket, lid and spatula are top-rack dishwasher safe.

NOTE: After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for

2 hours before closing the tank lid.

Troubleshooting

20. My Babycook® is not heating. Why is it not heating?

- Babycook® may not be properly plugged in. Check that the appliance is properly plugged with power.

- The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Check out the video attached to this article for more info on this.

- You have not pressed the round steam button. You will know that the button is pressed and a heat cycle is in progress when the steam button is back-lit.

- There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).

- If Babycook® is not heating and you have ruled out the above causes, the heating element or thermostat may not be functioning properly. In this case, please contact us at contactasia@beaba.com or contact your local distributor so we will help you with this issue.

21. My Babycook® is not working at all (there is no power).

- Babycook® may not be properly plugged in. Check that the appliance is properly plugged with power.

- If this does not work, contact us at contactasia@beaba.com or contact your local distributor so we will help you with this issue.

22. My food is not cooking all the way through. Why is that?

- There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. See above directions for descaling.

- There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).

- There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.

23. There is fine brown silt at the bottom of my heating reservoir. What is it?

If you notice a brown deposit (lime scale) in your heating reservoir, you'll need to descale your appliance. Instructions for descaling are located in your product manual or on this site.
Please note: this is not toxic to your infant.

Instructions on how to descale your Babycook®:

Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
Never use a chemical descaler or a coffee machine descaler in the reservoir.
Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.

Unplug your appliance, descaling should be done cold and does not require a heating cycle.
Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
Leave to soak overnight with the lid open.
Remove the lid from the arm. IV
Empty the contents of the reservoir by turning the product upside down. VI
Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
Replace the lid by clipping it firmly on to the arm.
Run 3 cooking cycles with plain water to clear out the taste.
Repeat as many times as necessary until clean.
Rinse the bowl with water before using it.
Depending to the type of water you have, you may have to descale your appliance more often.
You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.

Procedure and Product Reset (To reset cooking cycle countdown)

Unplug appliance from mains
Check that tank is empty
Remove the cooking bowl
Plug the appliance to mains
Place the bowl on the base
Close the lid
Press down on steam button for at least 20 sec to 1 minute.

NOTE:

- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.

- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.

- Depending to the type of water you have, you may have to descale your appliance more often.

- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.

- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid

24. Why are the back-lit button and logo on the front of Babycook® not staying lit?

- The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Most people find that they can solve this issue after watching the video attached to this article.

- If the instructions above and the video attached to this article do not help you, the heating element or other electrical element may be out of order. In this case, please contact us at contactasia@beaba.com or contact your local distributor so we will help you with this issue.

25. Why does my lid have a gap when it's locked onto the blending bowl?

This is normal. The assembly lid must have a gap to ensure steam can escape.

26. Why is my Babycook® leaking?

Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.

Check the blade seal ring and ensure that it is properly assembled under the knife blade. The blade seal ring should be mounted with the thin edge of the blade touching the metal part of the bowl.
Please watch the video that is part of this article to make sure that your gasket is properly attached to the blade and bowl.

If there is no blade seal ring underneath the blade or if the blade seal ring is work out or ripped. You must replace the blade seal ring. Please contact us at contactasia@beaba.com or contact your local distributor so we will help you with this issue.

Note: Please be careful. Never touch the sharp metal blade itself

The bowl is cracked or broken. Please contact us at contactasia@beaba.com or contact your local distributor so we will help you with this issue.
There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal. Please contact us at contactasia@beaba.com or contact your local distributor to order parts.
There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. If your locking nut is missing, please contact us at contactasia@beaba.com or contact your local distributor to order parts.

Note: Please be careful. Never touch the sharp metal blade itself

27. Why is my Babycook® not blending?

- Babycook® may not be properly plugged in. Check that the appliance is properly plugged.

- There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise.

- You hear the motor running but the blade does not turn. If this is happening, the rotating belt is not in contact with the pulley inside the machine. In this case, either the base or the whole
product may need to be replaced. Please contact us at contactasia@beaba.com or contact your local distributor so we can help you.

- The motor is not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us at contactasia@beaba.com or contact your local distributor so we can help you

28. Why is the heating light on my Babycook® flashing on and off?

There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
The cooking cycle is complete. Press on the steam button and the flashing will stop.

29. Is the Multiportions Freezer Tray oven-safe?

Yes, Multiportions is made of platinum quality silicone, which is freezer, oven, microwave, and dishwasher safe. Be
careful not to bake the milky white lid; the lid is no oven-safe.
We recommend a maximum temperature of 200 degrees Celsius when baking

FAQ - BEABA HONG KONG

Using the Babycook®

Technical questions / maintenance

Troubleshooting

Using the Babycook®

1. Where can I buy Beaba products?

2. I lost my instruction manual, what can I do?

3. Can I blend in Babycook® plus? Can I blend on both sides?

4. Can I steam on both sides of Babycook® Plus at the same time?

5. How do I steam cook food?

6. Does Babycook® require assembly?

7. How do I blend food?

8. What is the bowl made of?

9. How do I defrost food?

10. How do I reheat food?

11. How do I turn Babycook® / plus off?

12. How long does food need to cook?

Technical questions / maintenance

13. How long is the Warranty?

14. The steam button light has turned red and will not go off. What should I do?

15.How do I descale Babycook® ?

16. Does Babycook®'s gasket have to be regularly replaced?

17. Can Babycook® 's lid be removed for cleaning?

18. Can I sterilize Babycook® parts?

19. How do I clean my Babycook®?

Troubleshooting

20. My Babycook® is not heating. Why is it not heating?

21. My Babycook® is not working at all (there is no power).

22. My food is not cooking all the way through. Why is that?

23. There is fine brown silt at the bottom of my heating reservoir. What is it?

24. Why are the back-lit button and logo on the front of Babycook® not staying lit?

25. Why does my lid have a gap when it's locked onto the blending bowl?

26. Why is my Babycook® leaking?

27. Why is my Babycook® not blending?

28. Why is the heating light on my Babycook® flashing on and off?

29. Is the Multiportions Freezer Tray oven-safe?

Using the Babycook^®

Using the Babycook^®