FAQ
Babycook SMART
Here you’ll find quick answers to the most common topics. If you can’t find what you’re looking for, our team is always here to help.
We recommend descaling (cleaning) your Babycook® reservoir every 6-8 uses. The Babycook® steam light will turn red as a recommended cleaning alert (or "cycle counter"). Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.
Instructions on how to descale your Babycook®:
• Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
• Never use a chemical descaler or a coffee machine descaler in the reservoir.
• Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.
•Unplug your appliance, descaling should be done cold and does not require a heating cycle.
•Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
•Leave to soak overnight with the lid open.
•Remove the lid from the arm. IV
•Empty the contents of the reservoir by turning the product upside down. VI
•Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
•Replace the lid by clipping it firmly on to the arm.
•Run 3 cooking cycles with plain water to clear out the taste.
•Repeat as many times as necessary until clean.
•Rinse the bowl with water before using it.
•Depending to the type of water you have, you may have to descale your appliance more often.
•You can also reset Babycook without descaling it. However, we strongly advise you to do so because
it helps to prolong your appliance’s life span.
Procedure and Product Reset (To reset cooking cycle countdown)
•Unplug appliance from mains
•Check that tank is empty
•Remove the cooking bowl
•Plug the appliance to mains
•Place the bowl on the base
•Close the lid
•Press down on steam button for at least 20 sec to 1 minute.
NOTE:
- Be sure not to run the cooking cycle until the reservoir is completely clean and not with descaling liquid, just clear water. Otherwise, you are just "baking" the build-up onto the sides of the reservoir.
- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.
- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.
- Depending to the type of water you have, you may have to descale your appliance more often.
- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.
- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid
Don't worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with our Beaba descaler or a white vinegar, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.
Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, zucchini, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).
Water level 1: Approximately 5 minutes
Water level 2: Approximately 10 minutes
Water level 3: Approximately 15 minutes
*Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).
1. Babycook may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 220V power.
2. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
3. The heating function button is not turned on.
4. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
5. If Babycook is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us by emailing contactasia@beaba.com. It is very important to turn off the appliance when finished steaming. Leaving the product on for long periods of time could cause the thermostat to become overheated, which will in turn diminish the useful life of the product. It is best to always turn Babycook off and unplug it when not in use.
1. Babycook may not be properly plugged in.
Check that the appliance is properly plugged into a standard polarized outlet with 220V power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. Do not attempt to modify the plug in any way.
2. There is no locking nut on the knife blade.
Place the blade with the rubber gasket (flared side down) inside the bowl and then underneath, attach the locking nut. Proper placement is for the flat side to sit flush against the metal part of the bowl (with the side of the nut with raised edges and a visible capital "TB" facing down/ the base of the machine). Twist the locking nut and blade in clock-wise motion to ensure a snug fit.
3. The bowl lid and the bowl are not correctly attached.
4. You hear the motor running but the blade does not turn.
Remove the blade assembly completely, lock the bowl and lid(s) into place and test the blend function again. If you see the post (where the blade sits) turning without issue, your blade assembly has become warped. Please contact us to obtain a replacement part.
If the post does NOT turn but you still hear the motor, the rotating belt is not in contact with the pulley inside the machine.
5. The motor is not functioning properly.
If your machine has power and you are able to steam (but not blend)
Babycook parts are not suitable for sterilizing. Instead, we recommend washing by hand using warm, soapy water.
Babycook comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Babycook is now ready to use!
The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).
After cleaning the blade, make sure that the gasket and seal are reattached properly.
Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.
Babycook® can not only cook your food, it can reheat it too!
• Pour 1 measure of water into the heating reservoir.
• Place food inside a heat resistant bowl or a BÉABA portions / container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
1. There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. Please read the article on descaling.
2. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
3. There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.
Babycook® can not only cook your food, it can defrost it too!
• Pour 2 measures of water into the heating reservoir.
• Place food inside a heat resistant bowl or a Beaba portions or container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
Open the lid. Remove basket and fill it with diced food (approx. ½ inch cubes). Determine the amount of water needed depending on the type of food you are steaming (see instruction manual). Measure out the water with the cooking bowl (using the graduations 1-2-3). Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and press the round steam button. A light and a sound signal when the cooking cycle starts. When cooking is complete, a sound signal is heard and the steam symbol.
The mixing bowl is made of glass. The inside steam basket is made from stainless steel.
Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.
1. Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please watch the video that is part of this article to make sure that your gasket is properly attached to the blade and bowl. https://www.youtube.com/watch?v=Zp9cB8qZwzE&t=2s
IF there is no gasket underneath the blade or if the gasket is work out or ripped. You must replace the gasket. Use the additional gasket supplied with your product.
2. The bowl is cracked or broken.
3. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.
4. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. If your locking nut is missing,
If you have the above of issues, please contact our after sales team to order parts.
1. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
2. The heating element or other electrical element is out of order.
2 years + 3 years (If you register product on BEABA APP to extend extra 3 years warranty free of charge) and the warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®. You can order spare parts by contact us at contactasia@beaba.com or contact your local distributor.
Babycook Neo
We recommend descaling (cleaning) your Babycook® reservoir every 6-8 uses. The Babycook® steam light will turn red as a recommended cleaning alert (or "cycle counter"). Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.
Instructions on how to descale your Babycook®:
• Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
• Never use a chemical descaler or a coffee machine descaler in the reservoir.
• Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.
•Unplug your appliance, descaling should be done cold and does not require a heating cycle.
•Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
•Leave to soak overnight with the lid open.
•Remove the lid from the arm. IV
•Empty the contents of the reservoir by turning the product upside down. VI
•Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
•Replace the lid by clipping it firmly on to the arm.
•Run 3 cooking cycles with plain water to clear out the taste.
•Repeat as many times as necessary until clean.
•Rinse the bowl with water before using it.
•Depending to the type of water you have, you may have to descale your appliance more often.
•You can also reset Babycook without descaling it. However, we strongly advise you to do so because
it helps to prolong your appliance’s life span.
Procedure and Product Reset (To reset cooking cycle countdown)
•Unplug appliance from mains
•Check that tank is empty
•Remove the cooking bowl
•Plug the appliance to mains
•Place the bowl on the base
•Close the lid
•Press down on steam button for at least 20 sec to 1 minute.
NOTE:
-Be sure not to run the cooking cycle until the reservoir is completely clean and not with descaling liquid, just clear water. Otherwise, you are just "baking" the build-up onto the sides of the reservoir.
-Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.
-Ensuring you use the mixing lid will keep any food debris from+B2 re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.
-Depending to the type of water you have, you may have to descale your appliance more often.
-You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.
-After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid
Don't worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with our Beaba descaler or a white vinegar, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.
Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, zucchini, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).
Water level 1: Approximately 5 minutes
Water level 2: Approximately 10 minutes
Water level 3: Approximately 15 minutes
*Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).
1. Babycook may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 220V power.
2. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
3. The heating function button is not turned on.
4. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
5. If Babycook is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us by emailing contactasia@beaba.com. It is very important to turn off the appliance when finished steaming. Leaving the product on for long periods of time could cause the thermostat to become overheated, which will in turn diminish the useful life of the product. It is best to always turn Babycook off and unplug it when not in use.
1. Babycook may not be properly plugged in.
Check that the appliance is properly plugged into a standard polarized outlet with 220V power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. Do not attempt to modify the plug in any way.
2. There is no locking nut on the knife blade.
Place the blade with the rubber gasket (flared side down) inside the bowl and then underneath, attach the locking nut. Proper placement is for the flat side to sit flush against the metal part of the bowl (with the side of the nut with raised edges and a visible capital "TB" facing down/ the base of the machine). Twist the locking nut and blade in clock-wise motion to ensure a snug fit.
3. The bowl lid and the bowl are not correctly attached.
4. You hear the motor running but the blade does not turn.
Remove the blade assembly completely, lock the bowl and lid(s) into place and test the blend function again. If you see the post (where the blade sits) turning without issue, your blade assembly has become warped. Please contact us to obtain a replacement part.
If the post does NOT turn but you still hear the motor, the rotating belt is not in contact with the pulley inside the machine.
5. The motor is not functioning properly.
If your machine has power and you are able to steam (but not blend)
Babycook parts are not suitable for sterilizing. Instead, we recommend washing by hand using warm, soapy water.
Babycook comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Babycook is now ready to use!
The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).
After cleaning the blade, make sure that the gasket and seal are reattached properly.
Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.
Babycook® can not only cook your food, it can reheat it too!
• Pour 1 measure of water into the heating reservoir.
• Place food inside a heat resistant bowl or a BÉABA portions / container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
1. There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. Please read the article on descaling.
2. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
3. There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.
Babycook® can not only cook your food, it can defrost it too!
• Pour 2 measures of water into the heating reservoir.
• Place food inside a heat resistant bowl or a Beaba portions or container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
Open the lid. Remove basket and fill it with diced food (approx. ½ inch cubes). Determine the amount of water needed depending on the type of food you are steaming (see instruction manual). Measure out the water with the cooking bowl (using the graduations 1-2-3). Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and press the round steam button. A light and a sound signal when the cooking cycle starts. When cooking is complete, a sound signal is heard and the steam symbol.
The mixing bowl is made of glass. The inside steam basket is made from stainless steel.
Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.
1. Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please watch the video that is part of this article to make sure that your gasket is properly attached to the blade and bowl. https://www.youtube.com/watch?v=Zp9cB8qZwzE&t=2s
IF there is no gasket underneath the blade or if the gasket is work out or ripped. You must replace the gasket. Use the additional gasket supplied with your product.
2. The bowl is cracked or broken.
3. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.
4. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. If your locking nut is missing,
If you have the above of issues, please contact our after sales team to order parts.
1. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
2. The heating element or other electrical element is out of order.
2 years + 3 years (If you register product on BEABA APP to extend extra 3 years warranty free of charge) and the warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®. You can order spare parts by contact us at contactasia@beaba.com or contact your local distributor.
Babycook Duo
This is normal. The assembly lid must have a gap to ensure steam can escape.
Babycook duo shut off automatically when there is no water present in the steam reservoir. Best practices include unplugging the appliance when not in use.
Yes of course! See attached video to see exactly how to remove and reattach Babycook Duo lid.
https://www.youtube.com/watch?v=MEKijTzPXAw
Babycook Duo comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water.
Yes, Babycook Duo has 2 separate steam reservoirs and 2 steam buttons so you can cook 2 meals simultaneously.
While Babycook Duo has 2 steaming chambers, it only has 1 motor for blending. Once food is steamed on either side of the appliance, simply place the bowl in which you would like to blend on the right side of the machine and follow the blending instructions found in your manual or on this site.
We recommend descaling (cleaning) your Babycook® reservoir every 6-8 uses. The Babycook® steam light will turn red as a recommended cleaning alert (or "cycle counter"). Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.
Instructions on how to descale your Babycook®:
• Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
• Never use a chemical descaler or a coffee machine descaler in the reservoir.
• Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.
•Unplug your appliance, descaling should be done cold and does not require a heating cycle.
•Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
•Leave to soak overnight with the lid open.
•Remove the lid from the arm. IV
•Empty the contents of the reservoir by turning the product upside down. VI
•Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
•Replace the lid by clipping it firmly on to the arm.
•Run 3 cooking cycles with plain water to clear out the taste.
•Repeat as many times as necessary until clean.
•Rinse the bowl with water before using it.
•Depending to the type of water you have, you may have to descale your appliance more often.
•You can also reset Babycook without descaling it. However, we strongly advise you to do so because
it helps to prolong your appliance’s life span.
Procedure and Product Reset (To reset cooking cycle countdown)
•Unplug appliance from mains
•Check that tank is empty
•Remove the cooking bowl
•Plug the appliance to mains
•Place the bowl on the base
•Close the lid
•Press down on steam button for at least 20 sec to 1 minute.
NOTE:
- Be sure not to run the cooking cycle until the reservoir is completely clean and not with descaling liquid, just clear water. Otherwise, you are just "baking" the build-up onto the sides of the reservoir.
- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.
- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.
- Depending to the type of water you have, you may have to descale your appliance more often.
- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.
- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid
Don't worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with our Beaba descaler or a white vinegar, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.
Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, zucchini, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).
Water level 1: Approximately 5 minutes
Water level 2: Approximately 10 minutes
Water level 3: Approximately 15 minutes
*Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).
1. Babycook may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 220V power.
2. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
3. The heating function button is not turned on.
4. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
5. If Babycook is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us by emailing contactasia@beaba.com. It is very important to turn off the appliance when finished steaming. Leaving the product on for long periods of time could cause the thermostat to become overheated, which will in turn diminish the useful life of the product. It is best to always turn Babycook off and unplug it when not in use.
Babycook parts are not suitable for sterilizing. Instead, we recommend washing by hand using warm, soapy water.
Babycook comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Babycook is now ready to use!
The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).
After cleaning the blade, make sure that the gasket and seal are reattached properly.
Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.
Babycook® can not only cook your food, it can reheat it too!
• Pour 1 measure of water into the heating reservoir.
• Place food inside a heat resistant bowl or a BÉABA portions / container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
1. There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. Please read the article on descaling.
2. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
3. There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.
1. Babycook may not be properly plugged in.
Check that the appliance is properly plugged into a standard polarized outlet with 220V power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. Do not attempt to modify the plug in any way.
2. There is no locking nut on the knife blade.
Place the blade with the rubber gasket (flared side down) inside the bowl and then underneath, attach the locking nut. Proper placement is for the flat side to sit flush against the metal part of the bowl (with the side of the nut with raised edges and a visible capital "TB" facing down/ the base of the machine). Twist the locking nut and blade in clock-wise motion to ensure a snug fit.
3. The bowl lid and the bowl are not correctly attached.
4. You hear the motor running but the blade does not turn.
Remove the blade assembly completely, lock the bowl and lid(s) into place and test the blend function again. If you see the post (where the blade sits) turning without issue, your blade assembly has become warped. Please contact us to obtain a replacement part.
If the post does NOT turn but you still hear the motor, the rotating belt is not in contact with the pulley inside the machine.
5. The motor is not functioning properly.
If your machine has power and you are able to steam (but not blend)
Babycook® can not only cook your food, it can defrost it too!
• Pour 2 measures of water into the heating reservoir.
• Place food inside a heat resistant bowl or a Beaba portions or container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
Open the lid. Remove basket and fill it with diced food (approx. ½ inch cubes). Determine the amount of water needed depending on the type of food you are steaming (see instruction manual). Measure out the water with the cooking bowl (using the graduations 1-2-3). Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and press the round steam button. A light and a sound signal when the cooking cycle starts. When cooking is complete, a sound signal is heard and the steam symbol.
The bowl is made of a material called Tritan®. The inside steam basket is made from transparent Polypropylene. All of these components are BPA-free, lead-free ad phthalate-free.
Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.
1. Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please make sure that your gasket is properly attached to the blade and bowl. https://www.youtube.com/watch?v=h_f1sX1DvII
IF there is no gasket underneath the blade or if the gasket is work out or ripped. You must replace the gasket. Use the additional gasket supplied with your product.
2. The bowl is cracked or broken.
3. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.
4. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. If your locking nut is missing,
If you have the above of issues, please contact our after sales team to order parts.
1. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
2. The heating element or other electrical element is out of order.
2 years warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®. You can order spare parts by contact us at contactasia@beaba.com or contact your local distributor.
Babycook SOLO
This is normal. The assembly lid must have a gap to ensure steam can escape.
Babycook Solo shut off automatically when there is no water present in the steam reservoir. Best practices include unplugging the appliance when not in use.
Yes of course! See attached video to see exactly how to remove and reattach Babycook Solo lid.
https://www.youtube.com/watch?v=MEKijTzPXAw
Babycook Solo comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water.
1. Babycook Solo may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 220 power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. If the plug does not fit fully into the outlet, reverse the plug. Do not attempt to modify the plug in any way.
2. The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Check out the video attached to this article for more info on this. https://www.youtube.com/watch?v=MEKijTzPXAw
3. You have not pressed the round steam button. You will know that the button is pressed and a heat cycle is in progress when the steam button is back-lit.
4. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
5. If Babycook Solo is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. please contact us by emailing contactasia@beaba.com
We recommend descaling (cleaning) your Babycook® reservoir every 6-8 uses. The Babycook® steam light will turn red as a recommended cleaning alert (or "cycle counter"). Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.
Instructions on how to descale your Babycook®:
• Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
• Never use a chemical descaler or a coffee machine descaler in the reservoir.
• Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.
•Unplug your appliance, descaling should be done cold and does not require a heating cycle.
•Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
•Leave to soak overnight with the lid open.
•Remove the lid from the arm. IV
•Empty the contents of the reservoir by turning the product upside down. VI
•Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
•Replace the lid by clipping it firmly on to the arm.
•Run 3 cooking cycles with plain water to clear out the taste.
•Repeat as many times as necessary until clean.
•Rinse the bowl with water before using it.
•Depending to the type of water you have, you may have to descale your appliance more often.
•You can also reset Babycook without descaling it. However, we strongly advise you to do so because
it helps to prolong your appliance’s life span.
Procedure and Product Reset (To reset cooking cycle countdown)
•Unplug appliance from mains
•Check that tank is empty
•Remove the cooking bowl
•Plug the appliance to mains
•Place the bowl on the base
•Close the lid
•Press down on steam button for at least 20 sec to 1 minute.
NOTE:
- Be sure not to run the cooking cycle until the reservoir is completely clean and not with descaling liquid, just clear water. Otherwise, you are just "baking" the build-up onto the sides of the reservoir.
- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.
- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.
- Depending to the type of water you have, you may have to descale your appliance more often.
- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.
- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid
Don't worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with our Beaba descaler or a white vinegar, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.
Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, zucchini, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).
Water level 1: Approximately 5 minutes
Water level 2: Approximately 10 minutes
Water level 3: Approximately 15 minutes
*Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).
Babycook parts are not suitable for sterilizing. Instead, we recommend washing by hand using warm, soapy water.
Babycook comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Babycook is now ready to use!
The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).
After cleaning the blade, make sure that the gasket and seal are reattached properly.
Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.
Babycook® can not only cook your food, it can reheat it too!
• Pour 1 measure of water into the heating reservoir.
• Place food inside a heat resistant bowl or a BÉABA portions / container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
1. There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. Please read the article on descaling.
2. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
3. There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.
1. Babycook may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 220V power.
2. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
3. The heating function button is not turned on.
4. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
5. If Babycook is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us by emailing contactasia@beaba.com. It is very important to turn off the appliance when finished steaming. Leaving the product on for long periods of time could cause the thermostat to become overheated, which will in turn diminish the useful life of the product. It is best to always turn Babycook off and unplug it when not in use.
1. Babycook may not be properly plugged in.
Check that the appliance is properly plugged into a standard polarized outlet with 220V power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. Do not attempt to modify the plug in any way.
2. There is no locking nut on the knife blade.
Place the blade with the rubber gasket (flared side down) inside the bowl and then underneath, attach the locking nut. Proper placement is for the flat side to sit flush against the metal part of the bowl (with the side of the nut with raised edges and a visible capital "TB" facing down/ the base of the machine). Twist the locking nut and blade in clock-wise motion to ensure a snug fit.
3. The bowl lid and the bowl are not correctly attached.
4. You hear the motor running but the blade does not turn.
Remove the blade assembly completely, lock the bowl and lid(s) into place and test the blend function again. If you see the post (where the blade sits) turning without issue, your blade assembly has become warped. Please contact us to obtain a replacement part.
If the post does NOT turn but you still hear the motor, the rotating belt is not in contact with the pulley inside the machine.
5. The motor is not functioning properly.
If your machine has power and you are able to steam (but not blend)
Babycook® can not only cook your food, it can defrost it too!
• Pour 2 measures of water into the heating reservoir.
• Place food inside a heat resistant bowl or a Beaba portions or container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
Open the lid. Remove basket and fill it with diced food (approx. ½ inch cubes). Determine the amount of water needed depending on the type of food you are steaming (see instruction manual). Measure out the water with the cooking bowl (using the graduations 1-2-3). Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and press the round steam button. A light and a sound signal when the cooking cycle starts. When cooking is complete, a sound signal is heard and the steam symbol.
The bowl is made of a material called Tritan®. The inside steam basket is made from transparent Polypropylene. All of these components are BPA-free, lead-free ad phthalate-free.
Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.
1. Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please make sure that your gasket is properly attached to the blade and bowl. https://www.youtube.com/watch?v=h_f1sX1DvII
IF there is no gasket underneath the blade or if the gasket is work out or ripped. You must replace the gasket. Use the additional gasket supplied with your product.
2. The bowl is cracked or broken.
3. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.
4. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. If your locking nut is missing,
If you have the above of issues, please contact our after sales team to order parts.
1. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
2. The heating element or other electrical element is out of order.
2 years warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®. You can order spare parts by contact us at contactasia@beaba.com or contact your local distributor.
Babycook Express
This is normal. The assembly lid must have a gap to ensure steam can escape.
We recommend descaling (cleaning) your Babycook® reservoir every 6-8 uses. The Babycook® steam light will turn red as a recommended cleaning alert (or "cycle counter"). Should you ever notice your steam cycles running shorter than usual or there is water remaining in the reservoir after the steam cycle completes, it is time to descale your machine.
Instructions on how to descale your Babycook®:
• Only use white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook.
• Never use a chemical descaler or a coffee machine descaler in the reservoir.
• Never warm the white vinegar or the BEABA Cleaning product for BABYCOOK. This is a cold unheated process.
•Unplug your appliance, descaling should be done cold and does not require a heating cycle.
•Pour a mixture of 110 ml (1/2 cup) of water and 110 ml (1/2 cup) of white distilled vinegar – no sugar contained or the BEABA Descaling Liquid for Babycook into the reservoir.
•Leave to soak overnight with the lid open.
•Remove the lid from the arm. IV
•Empty the contents of the reservoir by turning the product upside down. VI
•Rinse the reservoir with water at least 3 times making sure to empty its contents each time.
•Replace the lid by clipping it firmly on to the arm.
•Run 3 cooking cycles with plain water to clear out the taste.
•Repeat as many times as necessary until clean.
•Rinse the bowl with water before using it.
•Depending to the type of water you have, you may have to descale your appliance more often.
•You can also reset Babycook without descaling it. However, we strongly advise you to do so because
it helps to prolong your appliance’s life span.
Procedure and Product Reset (To reset cooking cycle countdown)
•Unplug appliance from mains
•Check that tank is empty
•Remove the cooking bowl
•Plug the appliance to mains
•Place the bowl on the base
•Close the lid
•Press down on steam button for at least 20 sec to 1 minute.
NOTE:
- Be sure not to run the cooking cycle until the reservoir is completely clean and not with descaling liquid, just clear water. Otherwise, you are just "baking" the build-up onto the sides of the reservoir.
- Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.
- Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.
- Depending to the type of water you have, you may have to descale your appliance more often.
- You can also reset Babycook without descaling it. However, we strongly advise you to do so because it helps to prolong your appliance’s life span.
- After each use, and for tank maintenance, the Babycook tank must be emptied and left to dry for 2 hours before closing the tank lid
Don't worry, nothing is wrong with your Babycook. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual or on this site. Once you have descaled with our Beaba descaler or a white vinegar, it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to assure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again.
Babycook steam cooks foods very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming foods with high water content, such as string beans, zucchini, apples and pears, Babycook runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook Pro takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).
Water level 1: Approximately 5 minutes
Water level 2: Approximately 10 minutes
Water level 3: Approximately 15 minutes
*Babycook will never dry boil your food. The steam cycle will only continue as long as there is water in the reservoir. If after a steam cycle is completed there is water remaining in your reservoir, it may be time to descale your machine (to remove the limescale build-up in your reservoir, which is caused by minerals found naturally in water).
1. Babycook may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 220V power.
2. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
3. The heating function button is not turned on.
4. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
5. If Babycook is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us by emailing contactasia@beaba.com. It is very important to turn off the appliance when finished steaming. Leaving the product on for long periods of time could cause the thermostat to become overheated, which will in turn diminish the useful life of the product. It is best to always turn Babycook off and unplug it when not in use.
1. Babycook may not be properly plugged in.
Check that the appliance is properly plugged into a standard polarized outlet with 220V power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. Do not attempt to modify the plug in any way.
2. There is no locking nut on the knife blade.
Place the blade with the rubber gasket (flared side down) inside the bowl and then underneath, attach the locking nut. Proper placement is for the flat side to sit flush against the metal part of the bowl (with the side of the nut with raised edges and a visible capital "TB" facing down/ the base of the machine). Twist the locking nut and blade in clock-wise motion to ensure a snug fit.
3. The bowl lid and the bowl are not correctly attached.
4. You hear the motor running but the blade does not turn.
Remove the blade assembly completely, lock the bowl and lid(s) into place and test the blend function again. If you see the post (where the blade sits) turning without issue, your blade assembly has become warped. Please contact us to obtain a replacement part.
If the post does NOT turn but you still hear the motor, the rotating belt is not in contact with the pulley inside the machine.
5. The motor is not functioning properly.
If your machine has power and you are able to steam (but not blend)
Babycook parts are not suitable for sterilizing. Instead, we recommend washing by hand using warm, soapy water.
Babycook comes assembled and ready to use. However, before use BÉABA recommends the following:
Before using for the first time, for reasons of hygiene, complete 3 cooking cycles of water only using 3 measures of water each time, Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Babycook is now ready to use!
The bowl, basket, lid and spatula are top-rack dishwasher safe. To ensure the longest life for your accessories, washing by hand with warm, soapy water is recommended (use caution when handling the blade, as it is extremely sharp).
After cleaning the blade, make sure that the gasket and seal are reattached properly.
Never submerge the appliance in water. To clean the Babycook itself, unplug the machine and then using a slightly damp paper towel or wipe, remove any excess food on the machine and then wipe dry using a towel.
Babycook® can not only cook your food, it can reheat it too!
• Pour 1 measure of water into the heating reservoir.
• Place food inside a heat resistant bowl or a BÉABA portions / container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
1. There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. Please read the article on descaling.
2. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl).
3. There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.
Babycook® can not only cook your food, it can defrost it too!
• Pour 2 measures of water into the heating reservoir.
• Place food inside a heat resistant bowl or a Beaba portions or container
• Place the container inside the clear steam basket
• Lock your bowls and lid(s) into place and start your steam cycle
• When the sound signals the end of the cycle (cooking is complete), remove the container with a dry cloth with caution (the container itself and the residual water will be very hot)
• Stir the contents with the included spatula to obtain an even temperature.
Open the lid. Remove basket and fill it with diced food (approx. ½ inch cubes). Determine the amount of water needed depending on the type of food you are steaming (see instruction manual). Measure out the water with the cooking bowl (using the graduations 1-2-3). Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and press the round steam button. A light and a sound signal when the cooking cycle starts. When cooking is complete, a sound signal is heard and the steam symbol.
The bowl is made of a material called Tritan®. The inside steam basket is made from transparent Polypropylene. All of these components are BPA-free, lead-free ad phthalate-free.
Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly.
1. Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please watch the video that is part of this article to make sure that your gasket is properly attached to the blade and bowl. https://www.youtube.com/watch?v=Zp9cB8qZwzE&t=2s
IF there is no gasket underneath the blade or if the gasket is work out or ripped. You must replace the gasket. Use the additional gasket supplied with your product.
2. The bowl is cracked or broken.
3. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal.
4. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. If your locking nut is missing,
If you have the above of issues, please contact our after sales team to order parts.
1. The bowl lid and the bowl are not correctly attached. Lock the bowl and the bowl lid by turning them counter-clockwise until you hear it click. The appliance is then fully engaged.
2. The heating element or other electrical element is out of order.
2 years warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®. You can order spare parts by contact us at contactasia@beaba.com or contact your local distributor.
Milkeo Plus Formula Instant Bottle Preparer
1. Plug in the product , solutoin: Plug in the product
2. The power button is off, solution: Press the power button
1. The product enters locked mode automatically or manually
• Unlock the product by pressing the unlock button
2. There is not enough water in the water reservoir and the water
volume icon is flashing slowly
• Add water to the reservoir
3.Mixing compartment is incorrectly installed or not installed
• Reinstall the mixing compartment and ensure that it is properly in place
4. The water reservoir is not installed or is incorrectly installed
• Reinstall the water reservoir and ensure that it is properly in
place
5.The water in the reservoir is too hot (>35°C) and the temperature
icon is flashing
• Replace the water in the reservoir with water under 35°C
1. The volume of water in the reservoir has become too low during preparation
• Add water to the reservoir
2. The mixing compartment comes off during preparation
• Install the mixing compartment correctly
3. During preparation, the temperature in the heating system
exceeds the value entered. The product switches to
protection mode
• Press the hot water dispenser button, the appliance will
release water and restore itself
1. There is no powder or not enough powder in the reservoir
• Add powder to the powder reservoir
2. The reservoir is installed incorrectly
• Reinstall the powder reservoir
1. The dispenser wheel is incorrectly installed
• Reinstall the dispenser wheel
2. The reservoir is installed incorrectly
• Reinstall the powder reservoir
1.The temperature in the reservoir is too hot
• Fill the tank with cooler water
1. There is not enough water in the water reservoir
• Refill the water reservoir
2. The water reservoir is incorrectly installed
• Reposition the water tank firmly on the base
3. The floater sensor in the tank is incorrectly installed
• Reposition the water tank firmly on the base
1. The mixing chamber drawer is incorrectly installed / The mixing chamber is incorrectly positioned in the drawer
• Reposition the drawer and its mixing compartment correctly
The appliance is incorrectly calibrated
Contact Consumer Services: contactasia@beaba.com
1. The powder type setting is incorrect
• Check that your setting corresponds to the milk used on our website:
https://www.beaba.com/en/footer-content-pages/milkeo-plus-information-milk.html
2. The powder reservoir is blocked
• The powder in the reservoir must be perfectly dry, clean up any powder residue that could interfere with dispensing
For small bottles intended for newborns or premature babies, it is preferable to have the parents’ supervision and precise intervention. 90 ml bottles can be used to feed 60 ml bottles, but always
pay attention to your baby’s needs
2 years warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
Multi Milk Bottle Warmer
The heating time that we recommended is just for
reference. The heating time needed is impacted by
varying elements like bottle material, volume of milk/
water/food, the room temperature, etc.
• Always check the temperature of the milk/water/
food to avoid risk of burning your child.
• If the bottle is not hot enough, put it back in the
appliance and restart the same mode to heat again
until the temperature desired.
It is also recommended to use water bath mode to warm breastmilk, as the gentle warming allows to preserve nutrients of the breastmilk.
It is recommended to keep breast milk warm for no more than 30 min.
Yes. If water dry out, the product will shut down to prevent dry burning (you can’t turn on the bottle warmer by press the power button at this time). Please add enough water into the appliance and press the power button to restart.
It is recommended to change the water daily and clean the scale every 4 weeks.
Yes, the size of our appliance is big enough for most brands of bottles on the market.
2 years warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
Babymilk Second
If you choose to heat breast milk in a bag in BabyMilk, we suggest that you verify with the bag's manufacturer that it is safe to be heated.
When using the BabyMilk to sterilize, we recommend turning the knob to '5', which is the longest setting.
Depending on the portion of food you are trying to defrost, we recommend turning the knob to '5'.
The BabyMilk is compatible with almost all bottles. Note that the nipple of the bottle should always be removed when using, so that the milk is heated up as evenly as possible. We always recommend waiting a moment or two and mixing the milk before giving it to your baby.
No, the BabyMilk runs on electricity so it must be plugged in to work.
If you do not want to refill the BabyMilk every time you're using it, we recommend filling the BabyMilk to the MAX fill line. The amount of water you'll need to add for a single use varies based on how much milk/food you're warming, the starting temperature of the milk/food (frozen, room temperature, etc.)
The BabyMilk is 220V.
2 years warranty covers against all manufacturing defects. Make sure to keep your proof of purchase for these 2 years to guarantee we can service properly any manufacturing defect. This guarantee is subject to normal use and complying with the instructions in the various information materials provided with the product (instructions, packaging, digital media) or publicly available on our websites.
This warranty applies to all products except for damages that would normally be incurred by fair wear and tear(e.g : Babycook knife, feeding bottle nipple, painted decoration, chair pad, etc.)
Zen SMART / Premium / Connect
Interferences disturb the signal or the receiver is too far from the camera. Move the camera and receivers away from devices operating in WiFi that may interfere with the signal / use the application to access the camera from the smartphone.
Check that the receiver is connected to the camera. If this is not the case, start by pairing the camera and the receiver.
The pairing button is the button on the front part of the camera. Press and hold the button for 3 seconds, then follow the instructions on the screen. (To access the screen's pairing screen, press the Menu button on the display screen and select Manage cameras.)
You must reset your display screen. Press the reset button on your screen with a pin, then press and hold the power button on your screen to restart it.
Check that the SD card is inserted correctly. The format must be FAT32.
Notifications are probably deactivated on the phone. Please check that the app is running on the phone and that the corresponding notifications have been activated.
2 years warranty from the date of purchase. During this period, we guarantee the free repair of any fault resulting from a material defect or a manufacturing defect.
It supports a micro-SD card (not supplied). It allows you to play pre-recorded music directly from the
camera’s loudspeaker and record video
You can subscribe our BEABA ZEN cloud service.
Zen Travel
Check that the baby unit is turned on and that the LED indicator lights up green. Check that the parent unit’s antenna is upright. Check that both units are within the specified range (maximum 300 meters outdoors).
Check that the camera is fully charged. If necessary, recharge the camera.
Move the monitor closer to the camera. The camera or monitor may be too close to metal objects. Other electronic products may cause interference. The battery may need to be recharged.
The camera and monitor are too close together. The volume on the monitor may be too high.
Turn the baby unit off and on again. Turn the parent unit off and on again. Move the monitor closer to the camera.
2 years warranty from the date of purchase. During this period, we guarantee the free repair of any fault resulting from a material defect or a manufacturing defect.
Simply Zen
• Make sure that both units are switched on.
• Check the connection of the mains adapter to the wall power socket and the
unit.
• Exchange the batteries and/or check the polarity
• The parent unit receives sounds. Turn up the volume on the parent unit to make sure that you hear the sounds from your baby.
• Long flashin: Batteries are flat. Replace the batteries or connect the unit to the
power supply.
• Short flashing: maximum range is exceeded. Reduce the distance between the
baby and the parent unit.
• The volume is set too low. Press the + button to increase the volume.
• 2 years warranty from the date of purchase. During this period, we guarantee the free repair of any fault resulting from a material defect or a manufacturing defect.
Zen Connect Mini
\Check if the Wi-Fi network signal is strong. If not, it is recommended to place the device closer to the router or reset the device and add it again to the app.
Please delete the camera in the app, press Add, and follow the steps to use the new Wi-Fi network to add the camera again.
Please confirm that the app is running on the phone and that the re minder function has been activated. Also, confirm that message notifica tions and phone system permissions have been enabled.
The pairing button is the reset button at the back of the camera. Press and hold for 3 seconds and follow the instructions on the device screen.
Please ensure the camera is operational: The light indicator on the camera should be on. Check if the Wi-Fi network is in good condition and restart the router. Try moving the camera closer to the router. Delete the camera in the app and add it again. Confirm that the app and firmware are up to date.
2 years warranty from the date of purchase. During this period, we guarantee the free repair of any fault resulting from a material defect or a manufacturing defect.
It supports a micro-SD card (not supplied). It allows you to play pre-recorded music directly from the
camera’s loudspeaker and record video
You can subscribe our BEABA ZEN cloud service.
Zen Plus 2
Check that the baby unit is turned on and that the LED indicator lights up green. Check that the parent unit’s antenna is upright. Check that both units are within the specified range (maximum 300 meters outdoors).
Check that the camera is fully charged. If necessary, recharge the camera.
Move the monitor closer to the camera. The camera or monitor may be too close to metal objects. Other electronic products may cause interference. The battery may need to be recharged.
The camera and monitor are too close together. The volume on the monitor may be too high.
Turn the baby unit off and on again. Turn the parent unit off and on again. Move the monitor closer to the camera.
2 years warranty from the date of purchase. During this period, we guarantee the free repair of any fault resulting from a material defect or a manufacturing defect.
Steril 'n' dry bottle sterilizer and Dryer
1. The unit has not been able to complete a full sterilization cycle, there is not enough water in the water tank.
• Press reset the display. Pour a minimum of 120 ml of water into the tank and restart the desired cycle.
2 years warranty from the date of purchase. During this period, we guarantee the free repair of any fault resulting from a material defect or a manufacturing defect.
